Supporting Families

An online directory of local services for parents, carers, children, young people and professionals working with families across the borough.

British Red Cross

British Red Cross

CONTACT DETAILS

0344 871 11 11
Mon – Fri, 10am – 4pm

British Red Cross

First Call – aims to provide short-term practical and emotional support at home for up to 8 weeks helping people regain their independence.

  • Support with post hospital discharge
  • Assist people to live more independently in their own home
  • Companionship and social visits by our staff and volunteers or telephone support if visits are not required
  • Practical help including light housework and assistance with shopping and collecting prescriptions
  • Assistance with filling in forms

Eligibility

Available to everyone

Hours and Duration

Monday to Friday 10am – 4pm

Referral Process

Please call or email. Referrals can be accepted from anyone.

Care & Repair Northamptonshire

Care and repair northampton

CONTACT DETAILS
01604 782 250
Monday – Friday, 9am – 4.30pm

Care & Repair Northamptonshire

Provides a range of measures for vulnerable householders, regardless of tenure of property, including:

  • Handyman, small plumbing works, home security works, keysafes
  • Domestic abuse measures including specialist sanctuary rooms
  • Minor adaptations and falls prevention, including grab rails and ramps
  • Child home safety measures including
  • Warm at Home service (inc repairs, draught exclusion, secondary glazing)
  • Garden clearance and fencing, removal of unwanted household items

All technicians are employed by us, are DBS checked, wear uniform, carry ID and drive company vans. We do not charge for assessments of work and customers are provided with a written quotation to accept prior to work commencing. We are registered with Trading Standards.

  • Charge – subsidised rate of £15.00 ph plus VAT and cost of materials
  • Hardship Fund – for those most in need to fund essential works.
  • Warm at Home Service – FREE of charge to those eligible
  • Child Home Safety project – FREE of charge to those eligible
  • We also carry out works on behalf of partners across the county where other charges apply

Eligibility

Any one of the following:

  • Age (50+)
  • Disability or long-term conditions
  • Low income (in receipt of means tested benefits)
  • Other vulnerable due to being a victim/living in fear of crime
  • Families with young children * (additional eligibility may be required for some services)

 Hours and Duration

Mon – Thurs 8.30am – 4.30pm
Fri 8.30am – 4pm

Referral Process

Householders or family members can ring directly or email

Children’s Centre Services

action for children

CONTACT DETAILS

01536 311 030
0300 126 1000

Children’s Centre Services

Support for families with children between 0 – 5 years old.

  • Home based family support to promote parenting skills, household management, family health, child development
  • Parenting programs
  • Domestic Abuse

Eligibility

Expectant parents & families with a child between 0 – 5 years

Hours and Duration

Mon – Thurs 9am – 5pm, Friday 8.30am – 4pm

Referral Process

Call

Community Law Service

cls

CONTACT DETAILS

01604 621038
Mon – Thu, 9.30am – 3pm
Fri 9.30am – 1pm

Community Law Service

Specialist advice and representation on:

  • Benefits
  • Debt
  • Housing
  • Employment
  • Financial Capability
  • Immigration

Eligibility

Some services are area specific please contact for further information

Hours and Duration

49-53 Hazelwood Road, Northampton

  • 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday

Referral Process

Please call or email

Community Support Services – KCU

KCU 2

CONTACT DETAILS

01536 481 989
Mon – Fri, 9am – 5pm

Community Support Services – KCU

 Free training and education courses: A wide range of courses to support people into employment or just to improve their quality of life.

  • Furniture Re-cycling Charity shop (Newland St): providing low-cost furniture and household goods to those in need.
  • Foodbank services: Providing food parcels to fourteen different partners to issue food to those in need.     

Eligibility

  • Education courses are free to those on benefits.
  • All other KCU services are available to anyone who needs them

 Hours and Duration

 Main Office in Gold St Kettering 9.00am to 5.00pm

  • Charity Shops 9.00am to 4.00pm
  • Foodbank Services (as per our Partners opening times)

 Referral Process

 By phone or email

eVolve your future

evolve-your-future

CONTACT DETAILS

01933 358 250
Mon – Fri, 9am – 5pm

eVolve your future

eVolve your future operates welfare to work and skills development to support all customers

  • Provide Careers Advice and Guidance and Training
  • Pre-employment support
  • Functional skills Maths, English and IT
  • Delivering work-based learning to include Apprenticeships
  • Able to provide group, 1-1, on line and blended learning courses to meet individual needs.

Eligibility

16 plus

Hours and Duration

9am to 5pm Monday to Friday

Referral Process

By telephone

First For Wellbeing

First-for-Wellbeing

CONTACT DETAILS

0300 126 5000
Mon – Fri, 9am – 5pm

First for Wellbeing

First for Wellbeing provides free wellbeing assessments (either face-to-face, over the phone or online) and one-on-one advice and support. We look at:

  • Weight management
  • Alcohol management
  • Stop smoking
  • Financial wellbeing
  • Emotional wellbeing
  • Housing
  • Employment and Adult Learning
  • Social wellbeing

Eligibility

Anyone who lives in Northamptonshire over the age of 18.

Hours and Duration

9am to 5pm, Monday to Friday or Online 24/7 via www.firstforwellbeing.co.uk

Referral Process

Telephone or complete a wellbeing assessment at www.firstforwellbeing.co.uk/wellbeing-assessment

Home Start Kettering

home-start-logo

CONTACT DETAILS

Telephone 01536 484318 or 07935402179

Mon to Fri, 9am – 2pm

Home Start Kettering

Home Start helps families with young children deal with whatever life throws at them.

  • Support parents as they learn to cope, improve their confidence and build better lives for their children.
  • Our volunteers visit the family’s home for a couple of hours every week.
  • Tailored support to the needs of the parents and children. Volunteers are very committed and will keep visiting until the parents feel they can stand on their own two feet.
  • Parents and volunteers often develop a deeply trusting relationship which can lead to powerful change within the family.

Eligibility

Supports families where there is at least one child under the age of 11.

Hours and Duration

Mon to Fri 9am – 2pm

Referral Process

  • Referrals can be made to HSKA by Midwives, Health Visitors, nurseries or schools or by any other professional working with the family who should call Homestart first to discuss the referral on 01536 484318 or 07935402179

KCU Foodbank Services

KCU 2

CONTACT DETAILS

01536 481 989

KCU Foodbank Services

Providing emergency food parcels for those in need. We believe that Customers’ emergency food requirements should be met with dignity and at the earliest point of contact.

  • Parcels authorised and provided by various partner agencies
  • Food parcels provide the essentials for 3 days and come in various sizes eg for a single person or families

Eligibility

Anyone in food poverty

Hours and Duration

https://www.kettering.gov.uk/info/20006/benefits/12025/budget_support_food_banks

Referral Process

By phone or email kcentu@btconnect.com

Kettering Community Unit Furniture Recycling

KCU 2

CONTACT DETAILS

01536 481 989
Mon – Sat, 9am – 4pm

Kettering Community Unit Furniture Recycling

We provide low cost furniture and household goods to those in need through our two charity shops.

KBC and local charities identify the needs of vulnerable tenants and pass this information to KCU who organise the necessary items.

Eligibility

 Available to everyone but special support will be provided to those in need

Hours and Duration

Charity Shops 9am to 4pm

Referral Process

By phone or email kcentu@btconnect.com

Kettering Foodbank

Kettering Foodbank

Based at the Praise Community Church, 3 Alexandra St, Kettering

  • The foodbank helps those in food poverty, overcome a short-term crisis.
  • We provide tinned and dried food sufficient for three days, together with bread, fresh fruit and vegetables when available.
  • We try to sign post individuals to agencies that may be able to assist with any additional needs.

Eligibility

Every prospective client is interviewed to establish his or her situation and where possible supporting evidence maybe required. We aim to help wherever possible, however we do limit parcels to three in any six-month period.

Hours and Duration

  • Tuesday and Wednesday 9.30am to 12.30pm
  • Thursday 7pm to 9pm

Referral Process

Call or visit. Customers can be seen without a referral.

Kettering Refugee Assistance

kettra

CONTACT DETAILS

Kettering Refugee Assistance

  • Bidding to the Home Office for a vulnerable Syrian refugee and their family to come to Kettering from a camp in a country bordering Syria through the Community Sponsorship Scheme
  • Assistance to any refugees and asylum seekers in Kettering and surrounding area
  • Public information and education on refugees and asylum seekers

Eligibility

Anyone living in the Borough of Kettering who has, or is seeking, refugee status

Hours and Duration

9am to 5pm, 7 days a week

Referral Process

Email or via website

The National Centre for Domestic Violence

ncdv news-img

CONTACT DETAILS

0800 970 2070
or Text NCDV to 60777

The National Centre for Domestic Violence

  • Free, fast and confidential legal injunction service targeted at the rapid relief of domestic violence and abuse.
  • Tell us your story and we will advise as to the range of remedies available (most of which will be part of the Family Law Act 1996)
  • We can help you obtain an injunction, which is a court order that prohibits an abuser from using or threatening violence against you, harassing, pestering or intimidating you and in some cases contacting you altogether.
  • Whilst we only specialise with injunctions we work very closely with other organisations that can help you with any emotional support or practical solutions you may need.

Eligibility

Available to everyone, free of charge

Hours and Duration

There are two central numbers both of which are monitored 24 hrs a day

Referral Process

  • Phone or text
  • Deaf and hard of hearing. NCDV offers a minicom service. Dial 0800 970 2070

Northamptonshire Domestic Abuse Service

NDAS

CONTACT DETAILS

0300 0120 154
24 hour helpline

Northamptonshire Domestic Abuse Service

Working with families who have experienced domestic abuse

Eligibility

Anyone who is suffering or has suffered abuse

Hours and Duration

  • 24-hour telephone helpline.
  • Office hours 9am to 4.30pm.
  • Drop in service at Kettering Borough Council Thursday mornings 9am to 12pm

Referral Process

Please call

Northamptonshire Carers

Northamptonshire Carers

CONTACT DETAILS

Carers support line 01933  677 907 
Mon – Fri, 9am – 5pm

Northamptonshire Carers

To provide a confidential service to support the needs of Adult Carers and Young Carers across Northamptonshire.

  • Carers Support Line
  • Information and advice
  • Signposting and referral to other organisations
  • One-to-one telephone support
  • Access to Carers Assessments
  • Access to all Northamptonshire Carers services
  • Ongoing support

Eligibility

An adult or child providing unpaid support to family or friends who could not manage without their help. This could be due to frailty, disability, serious health condition, mental ill health or substance misuse.

Hours and Duration

Monday – Friday 9am -5pm

Referral Process

Phone or email

Northamptonshire Libraries

library

CONTACT DETAILS

0300 126 1000
option 5 then option 1

Northamptonshire Libraries

Eligibility

Open to anyone

Hours and Duration

Kettering: Monday to Friday 9am to 6pm Saturday 9am to 5pm 

Check the List of Libraries on the website for other libraries.

Referral Process

None

Northamptonshire Rights and Equality Council

rec

CONTACT DETAILS

Carers Support Line 01604 400808
Mon– Fri between 10am – 4pm

Northamptonshire Rights and Equality Council

NREC campaigns for social justice in Northamptonshire. We will undertake this work regardless of race, colour, religion, disability, age, sexuality, transgender status or gender.

  • Support and represent individual victims of discrimination, support victims of hate incidents
  • Monitor hate incidents
  • Raise awareness of the rights of individuals not to experience discrimination and to have their human rights upheld

Eligibility

We are a registered Charity and Company Limited by Guarantee operating in the Kettering area and across Northamptonshire.

Hours and Duration

Monday to Thursday 10am – 4pm

Referral Process

Please call or email

Phoenix Furniture (Kettering) Ltd

phoenix

CONTACT DETAILS
01536 310 477
Monday – Friday, 9.30am – 2pm

Phoenix Furniture (Kettering) Ltd

Phoenix Furniture (Kettering) Ltd. Alexandra Street (behind the Alexandra Arms) Kettering Northants NN16 0SX

  • Registered charity based in Kettering
  • Collect and redistribute unwanted furniture and household goods in Kettering and surrounding area.
  • Used furniture and household goods sold at low, nominal prices to needy families and individuals
  • Goods are generally delivered free of charge.

Eligibility

Those who are on a low income or claiming benefits.

Hours and Duration

Monday – Thursday 9:30am -2:00pm Friday – CLOSED

Referral Process

Call, visit or email

SSAFA

ssafa

CONTACT DETAILS

0800 731 4880
Mon – Fri, 9am – 5.30pm

SSAFA

Helping both serving and ex-service personnel and their families both home and abroad who are in need. Also referrals to specialist organisations

Eligibility

Serving and ex-service military personnel from all the military services who have received a minimum of 1 day’s full pay within Her Majesty’s Military.  Additional requirements apply for Territorial and Attached Personnel

Hours and Duration

  • Office: SSAFA, Clare St, Northampton NN13 3JL.
  • Open 09:30am – 12:30pm Tuesdays and Thursdays. Answer phone available at all other times.

Referral Process

 Please call

Sunflower Centre

Sunflower

CONTACT DETAILS

01604 888 211
Mon – Fri, 8am – 5pm

Sunflower Centre

  • Sunflower Centre support victims of domestic abuse providing advice, support, safety planning and advocacy.
  • We have a worker who provides support in Kettering from the police station and Borough Council.
  • To ensure we are the most appropriate service to offer support we will complete an assessment with you.

Eligibility

Male or female victims of domestic abuse aged 16 or over.

Hours and Duration

Our office is open Monday to Friday 8am to 5pm. The Sunflower Centre, Campbell Square Police Station, Northampton, NN1 3EL

Referral Process

Please call or email

Royal British Legion

royal-british-legion-logo

CONTACT DETAILS

0808 8028080
Seven days a week, 8am – 8pm

The Royal British Legion

 Advice and support for:

  • Welfare issues
  • Immediate needs grants
  • Mobility
  • Housing and adaptations
  • Money and benefits, etc

Eligibility

Anyone who is serving or has served for a minimum 7 days paid within UK Armed Forces. Also their partners / spouses, carers and children who are of school age or still dependent.

Hours and Duration

 Outreach on 4th Tuesday of month 11am – 1.30pm (at Kettering Borough Council)

Helpline operational 7 days per week, 8am – 8pm 0808 802 8080

Referral Process

 Please call or visit

Tenancy Support Service 
(Private Rental Sector)

tenancy support

CONTACT DETAILS

01536 535641
Tues, Wed, Thurs 8.30am – 5pm

Tenancy Support Service (Private Rental Sector)

  • Support for Tenants in private rental properties
  • Liaison with both Tenants and Landlords
  • Paying your rent and council tax
  • Benefit claims & managing your budget
  • Accessing healthcare & specialist services
  • Practical support

Eligibility

Support for tenants who are experiencing difficulties within their private rented home including issues with setting up a new accommodation, dealing with domestic utilities, benefits.

Necessary liaison/communication between the tenant and their landlord or management agent, regarding rent or management problems.

Hours and Duration

8.30 am to 5pm Tuesday, Wednesday and Thursday

Referral Process

Referrals can be made by the tenant, their landlord or management agent, or other supporting agencies, providing the tenant agrees.

Further Information

  • An appointment will be arranged which will include an introduction to the service and to determine how the support can be offered to a tenant.
  • Appointments thereafter will be arranged either at the tenant’s home address or at the council offices, depending on the circumstances.
  • The service offers a friendly and direct approach helping tenants to achieve sustainment of a tenancy and the confidence to be independent in the future.

The ManKind Initiative

logo-new

CONTACT DETAILS

Monday to Friday
10am to 4pm
on 01823 334244

The ManKind Initiative

The ManKind Initiative is a national charity (registered in 2001) providing an information, support and signposting service to male victims of domestic abuse and their families.

The helpline is manned by trained people who give information and support on all aspects of domestic abuse.  They refer people to refuges, local authorities and other support services where appropriate.

Eligibility

There is no eligibility criteria, anyone is welcome to call the helpline.  In addition to male victims, we receive calls from concerned friends and family members.

Hours and Duration

The helpline is available Monday to Friday 10am to 4pm on 01823 334244.

Referral Process

Please call the helpline.

Victim Support Line

victim support

CONTACT DETAILS

0808 16 89 111
Mon – Fri, 8am – 8pm
Sat, 5pm to Monday 8am

Victim Support Line

Help for victims

  • If you’ve been a victim of any crime or have been affected by a crime committed against someone you know, we can help you find the strength to deal with what you’ve been through.
  • Our services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened
  • We also have specialist services for people who are experiencing hate crime, anti-social behaviour, sexual violence and domestic violence and abuse. If any of these services would be helpful to you, or anyone you know, please do get in touch with us

Eligibility

Anyone

Hours and Duration

 Monday to Friday Nights 8pm to 8am

Saturday 5pm to Monday 8am

Referral Process

Please call

VOICE (Victim Support)

Voice

CONTACT DETAILS
0300 303 1965

Mon, Wed, Fri, 8am – 6pm

Tues and Thurs, 8am-8pm

Sat, 9am – 5pm

 

VOICE (Victim Support)

Free and confidential service for victims, witnesses or anyone affected by crime living in Northamptonshire including:

  • Victims and witnesses (adults)
  • Children and young people (specialist therapeutic services)

Individuals do not have to report the crime to receive support. Our support can be emotional or practical. It is available to anyone suffering from any type of crime (including domestic abuse, historical crimes, sexual violence), no matter when and where the crime took place. Support can be face-to-face or over the telephone.

Eligibility

Anyone living in Northamptonshire. Crime does not have to be reported.

Hours and Duration

Referral Process

Phone phone or email