Supporting Families
British Red Cross
CONTACT DETAILS
0344 871 11 11
Mon – Fri, 10am – 4pm
British Red Cross
First Call – aims to provide short-term practical and emotional support at home for up to 8 weeks helping people regain their independence.
- Support with post hospital discharge
- Assist people to live more independently in their own home
- Companionship and social visits by our staff and volunteers or telephone support if visits are not required
- Practical help including light housework and assistance with shopping and collecting prescriptions
- Assistance with filling in forms
Eligibility
Available to everyone
Hours and Duration
Monday to Friday 10am – 4pm
Referral Process
Please call or email. Referrals can be accepted from anyone.
Care & Repair Northamptonshire
CONTACT DETAILS
01604 782 250
Monday – Friday, 9am – 4.30pm
Care & Repair Northamptonshire
Provides a range of measures for vulnerable householders, regardless of tenure of property, including:
- Handyman, small plumbing works, home security works, keysafes
- Domestic abuse measures including specialist sanctuary rooms
- Minor adaptations and falls prevention, including grab rails and ramps
- Child home safety measures including
- Warm at Home service (inc repairs, draught exclusion, secondary glazing)
- Garden clearance and fencing, removal of unwanted household items
All technicians are employed by us, are DBS checked, wear uniform, carry ID and drive company vans. We do not charge for assessments of work and customers are provided with a written quotation to accept prior to work commencing. We are registered with Trading Standards.
- Charge – subsidised rate of £15.00 ph plus VAT and cost of materials
- Hardship Fund – for those most in need to fund essential works.
- Warm at Home Service – FREE of charge to those eligible
- Child Home Safety project – FREE of charge to those eligible
- We also carry out works on behalf of partners across the county where other charges apply
Eligibility
Any one of the following:
- Age (50+)
- Disability or long-term conditions
- Low income (in receipt of means tested benefits)
- Other vulnerable due to being a victim/living in fear of crime
- Families with young children * (additional eligibility may be required for some services)
Hours and Duration
Mon – Thurs 8.30am – 4.30pm
Fri 8.30am – 4pm
Referral Process
Householders or family members can ring directly or email
Children’s Centre Services
CONTACT DETAILS
01536 311 030
0300 126 1000
Children’s Centre Services
Support for families with children between 0 – 5 years old.
- Home based family support to promote parenting skills, household management, family health, child development
- Parenting programs
- Domestic Abuse
Eligibility
Expectant parents & families with a child between 0 – 5 years
Hours and Duration
Mon – Thurs 9am – 5pm, Friday 8.30am – 4pm
Referral Process
Call
Community Law Service
CONTACT DETAILS
01604 621038
Mon – Thu, 9.30am – 3pm
Fri 9.30am – 1pm
Community Law Service
Specialist advice and representation on:
- Benefits
- Debt
- Housing
- Employment
- Financial Capability
- Immigration
Eligibility
Some services are area specific please contact for further information
Hours and Duration
49-53 Hazelwood Road, Northampton
- 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday
Referral Process
Please call or email
Community Support Services – KCU
CONTACT DETAILS
01536 481 989
Mon – Fri, 9am – 5pm
Community Support Services – KCU
Free training and education courses: A wide range of courses to support people into employment or just to improve their quality of life.
- Furniture Re-cycling Charity shop (Newland St): providing low-cost furniture and household goods to those in need.
- Foodbank services: Providing food parcels to fourteen different partners to issue food to those in need.
Eligibility
- Education courses are free to those on benefits.
- All other KCU services are available to anyone who needs them
Hours and Duration
Main Office in Gold St Kettering 9.00am to 5.00pm
- Charity Shops 9.00am to 4.00pm
- Foodbank Services (as per our Partners opening times)
Referral Process
By phone or email
eVolve your future
CONTACT DETAILS
01933 358 250
Mon – Fri, 9am – 5pm
eVolve your future
eVolve your future operates welfare to work and skills development to support all customers
- Provide Careers Advice and Guidance and Training
- Pre-employment support
- Functional skills Maths, English and IT
- Delivering work-based learning to include Apprenticeships
- Able to provide group, 1-1, on line and blended learning courses to meet individual needs.
Eligibility
16 plus
Hours and Duration
9am to 5pm Monday to Friday
Referral Process
By telephone
Home Start Kettering
CONTACT DETAILS
Telephone 01536 484318 or 07935402179
Mon to Fri, 9am – 2pm
Home Start Kettering
Home Start helps families with young children deal with whatever life throws at them.
- Support parents as they learn to cope, improve their confidence and build better lives for their children.
- Our volunteers visit the family’s home for a couple of hours every week.
- Tailored support to the needs of the parents and children. Volunteers are very committed and will keep visiting until the parents feel they can stand on their own two feet.
- Parents and volunteers often develop a deeply trusting relationship which can lead to powerful change within the family.
Eligibility
Supports families where there is at least one child under the age of 11.
Hours and Duration
Mon to Fri 9am – 2pm
Referral Process
- Referrals can be made to HSKA by Midwives, Health Visitors, nurseries or schools or by any other professional working with the family who should call Homestart first to discuss the referral on 01536 484318 or 07935402179
KCU Foodbank Services
CONTACT DETAILS
01536 481 989
KCU Foodbank Services
Providing emergency food parcels for those in need. We believe that Customers’ emergency food requirements should be met with dignity and at the earliest point of contact.
- Parcels authorised and provided by various partner agencies
- Food parcels provide the essentials for 3 days and come in various sizes eg for a single person or families
Eligibility
Anyone in food poverty
Hours and Duration
https://www.kettering.gov.uk/info/20006/benefits/12025/budget_support_food_banks
Referral Process
By phone or email kcentu@btconnect.com
Kettering Community Unit Furniture Recycling
CONTACT DETAILS
01536 481 989
Mon – Sat, 9am – 4pm
Kettering Community Unit Furniture Recycling
We provide low cost furniture and household goods to those in need through our two charity shops.
KBC and local charities identify the needs of vulnerable tenants and pass this information to KCU who organise the necessary items.
Eligibility
Available to everyone but special support will be provided to those in need
Hours and Duration
Charity Shops 9am to 4pm
Referral Process
By phone or email kcentu@btconnect.com
Kettering Foodbank
CONTACT DETAILS
Kettering Foodbank
Based at the Praise Community Church, 3 Alexandra St, Kettering
- The foodbank helps those in food poverty, overcome a short-term crisis.
- We provide tinned and dried food sufficient for three days, together with bread, fresh fruit and vegetables when available.
- We try to sign post individuals to agencies that may be able to assist with any additional needs.
Eligibility
Every prospective client is interviewed to establish his or her situation and where possible supporting evidence maybe required. We aim to help wherever possible, however we do limit parcels to three in any six-month period.
Hours and Duration
- Tuesday and Wednesday 9.30am to 12.30pm
- Thursday 7pm to 9pm
Referral Process
Call or visit. Customers can be seen without a referral.
Kettering Refugee Assistance
CONTACT DETAILS
Kettering Refugee Assistance
- Bidding to the Home Office for a vulnerable Syrian refugee and their family to come to Kettering from a camp in a country bordering Syria through the Community Sponsorship Scheme
- Assistance to any refugees and asylum seekers in Kettering and surrounding area
- Public information and education on refugees and asylum seekers
Eligibility
Anyone living in the Borough of Kettering who has, or is seeking, refugee status
Hours and Duration
9am to 5pm, 7 days a week
Referral Process
Email or via website
The National Centre for Domestic Violence
CONTACT DETAILS
0800 970 2070
or Text NCDV to 60777
The National Centre for Domestic Violence
- Free, fast and confidential legal injunction service targeted at the rapid relief of domestic violence and abuse.
- Tell us your story and we will advise as to the range of remedies available (most of which will be part of the Family Law Act 1996)
- We can help you obtain an injunction, which is a court order that prohibits an abuser from using or threatening violence against you, harassing, pestering or intimidating you and in some cases contacting you altogether.
- Whilst we only specialise with injunctions we work very closely with other organisations that can help you with any emotional support or practical solutions you may need.
Eligibility
Available to everyone, free of charge
Hours and Duration
There are two central numbers both of which are monitored 24 hrs a day
Referral Process
- Phone or text
- Deaf and hard of hearing. NCDV offers a minicom service. Dial 0800 970 2070
Northamptonshire Domestic Abuse Service
CONTACT DETAILS
0300 0120 154
24 hour helpline
Northamptonshire Domestic Abuse Service
Working with families who have experienced domestic abuse
Eligibility
Anyone who is suffering or has suffered abuse
Hours and Duration
- 24-hour telephone helpline.
- Office hours 9am to 4.30pm.
- Drop in service at Kettering Borough Council Thursday mornings 9am to 12pm
Referral Process
Please call
Northamptonshire Carers
CONTACT DETAILS
Carers support line 01933 677 907
Mon – Fri, 9am – 5pm
Northamptonshire Carers
To provide a confidential service to support the needs of Adult Carers and Young Carers across Northamptonshire.
- Carers Support Line
- Information and advice
- Signposting and referral to other organisations
- One-to-one telephone support
- Access to Carers Assessments
- Access to all Northamptonshire Carers services
- Ongoing support
Eligibility
An adult or child providing unpaid support to family or friends who could not manage without their help. This could be due to frailty, disability, serious health condition, mental ill health or substance misuse.
Hours and Duration
Monday – Friday 9am -5pm
Referral Process
Phone or email
Northamptonshire Libraries
CONTACT DETAILS
0300 126 1000
option 5 then option 1
Northamptonshire Libraries
- Universal Children’s centre activities for under 5s, older children and adults
- Free wifi, Free internet and computer use on Fridays with access to our E-library which includes .gov.uk, JCP, all Council sites (and many more).
- Bus pass applications, blue badge applications, Library To You services for housebound people and volunteering opportunities
- Member of the Keep Safe scheme
- Work and Wellbeing Zone (Kettering only) – assistance with skills and job seeking (with Adult Learning) http://www3.northamptonshire.gov.uk/councilservices/children-families-education/adult-learning/Pages/contact-adult-learning.aspx
- Access library information: www.northamptonshire.gov.uk/libraries
Eligibility
Open to anyone
Hours and Duration
Kettering: Monday to Friday 9am to 6pm Saturday 9am to 5pm
Check the List of Libraries on the website for other libraries.
Referral Process
None
Northamptonshire Rights and Equality Council
Northamptonshire Rights and Equality Council
NREC campaigns for social justice in Northamptonshire. We will undertake this work regardless of race, colour, religion, disability, age, sexuality, transgender status or gender.
- Support and represent individual victims of discrimination, support victims of hate incidents
- Monitor hate incidents
- Raise awareness of the rights of individuals not to experience discrimination and to have their human rights upheld
Eligibility
We are a registered Charity and Company Limited by Guarantee operating in the Kettering area and across Northamptonshire.
Hours and Duration
Monday to Thursday 10am – 4pm
Referral Process
Please call or email
Phoenix Furniture (Kettering) Ltd
CONTACT DETAILS
01536 310 477
Monday – Friday, 9.30am – 2pm
Phoenix Furniture (Kettering) Ltd
Phoenix Furniture (Kettering) Ltd. Alexandra Street (behind the Alexandra Arms) Kettering Northants NN16 0SX
- Registered charity based in Kettering
- Collect and redistribute unwanted furniture and household goods in Kettering and surrounding area.
- Used furniture and household goods sold at low, nominal prices to needy families and individuals
- Goods are generally delivered free of charge.
Eligibility
Those who are on a low income or claiming benefits.
Hours and Duration
Monday – Thursday 9:30am -2:00pm Friday – CLOSED
Referral Process
Call, visit or email
SSAFA
CONTACT DETAILS
0800 731 4880
Mon – Fri, 9am – 5.30pm
SSAFA
Helping both serving and ex-service personnel and their families both home and abroad who are in need. Also referrals to specialist organisations
Eligibility
Serving and ex-service military personnel from all the military services who have received a minimum of 1 day’s full pay within Her Majesty’s Military. Additional requirements apply for Territorial and Attached Personnel
Hours and Duration
- Office: SSAFA, Clare St, Northampton NN13 3JL.
- Open 09:30am – 12:30pm Tuesdays and Thursdays. Answer phone available at all other times.
Referral Process
Please call
Sunflower Centre
CONTACT DETAILS
01604 888 211
Mon – Fri, 8am – 5pm
Sunflower Centre
- Sunflower Centre support victims of domestic abuse providing advice, support, safety planning and advocacy.
- We have a worker who provides support in Kettering from the police station and Borough Council.
- To ensure we are the most appropriate service to offer support we will complete an assessment with you.
Eligibility
Male or female victims of domestic abuse aged 16 or over.
Hours and Duration
Our office is open Monday to Friday 8am to 5pm. The Sunflower Centre, Campbell Square Police Station, Northampton, NN1 3EL
Referral Process
Please call or email
Royal British Legion
CONTACT DETAILS
0808 8028080
Seven days a week, 8am – 8pm
The Royal British Legion
Advice and support for:
- Welfare issues
- Immediate needs grants
- Mobility
- Housing and adaptations
- Money and benefits, etc
Eligibility
Anyone who is serving or has served for a minimum 7 days paid within UK Armed Forces. Also their partners / spouses, carers and children who are of school age or still dependent.
Hours and Duration
Outreach on 4th Tuesday of month 11am – 1.30pm (at Kettering Borough Council)
Helpline operational 7 days per week, 8am – 8pm 0808 802 8080
Referral Process
Please call or visit
Tenancy Support Service
(Private Rental Sector)
CONTACT DETAILS
01536 535641
Tues, Wed, Thurs 8.30am – 5pm
Tenancy Support Service (Private Rental Sector)
- Support for Tenants in private rental properties
- Liaison with both Tenants and Landlords
- Paying your rent and council tax
- Benefit claims & managing your budget
- Accessing healthcare & specialist services
- Practical support
Eligibility
Support for tenants who are experiencing difficulties within their private rented home including issues with setting up a new accommodation, dealing with domestic utilities, benefits.
Necessary liaison/communication between the tenant and their landlord or management agent, regarding rent or management problems.
Hours and Duration
8.30 am to 5pm Tuesday, Wednesday and Thursday
Referral Process
- Enquiries – Please phone with enquiries.
- Referrals – referrals should me made direct to the Tenancy Support Service via the Kettering Borough Council website https://www.kettering.gov.uk/forms/form/274/en/tenancy_support_self_referral_form
Referrals can be made by the tenant, their landlord or management agent, or other supporting agencies, providing the tenant agrees.
Further Information
- An appointment will be arranged which will include an introduction to the service and to determine how the support can be offered to a tenant.
- Appointments thereafter will be arranged either at the tenant’s home address or at the council offices, depending on the circumstances.
- The service offers a friendly and direct approach helping tenants to achieve sustainment of a tenancy and the confidence to be independent in the future.
The ManKind Initiative
CONTACT DETAILS
Monday to Friday
10am to 4pm
on 01823 334244
The ManKind Initiative
The ManKind Initiative is a national charity (registered in 2001) providing an information, support and signposting service to male victims of domestic abuse and their families.
The helpline is manned by trained people who give information and support on all aspects of domestic abuse. They refer people to refuges, local authorities and other support services where appropriate.
Eligibility
There is no eligibility criteria, anyone is welcome to call the helpline. In addition to male victims, we receive calls from concerned friends and family members.
Hours and Duration
The helpline is available Monday to Friday 10am to 4pm on 01823 334244.
Referral Process
Please call the helpline.
VOICE (Victim Support)
CONTACT DETAILS
0300 303 1965
Mon, Wed, Fri, 8am – 6pm
Tues and Thurs, 8am-8pm
Sat, 9am – 5pm
VOICE (Victim Support)
Free and confidential service for victims, witnesses or anyone affected by crime living in Northamptonshire including:
- Victims and witnesses (adults)
- Children and young people (specialist therapeutic services)
Individuals do not have to report the crime to receive support. Our support can be emotional or practical. It is available to anyone suffering from any type of crime (including domestic abuse, historical crimes, sexual violence), no matter when and where the crime took place. Support can be face-to-face or over the telephone.
Eligibility
Anyone living in Northamptonshire. Crime does not have to be reported.
Hours and Duration
-
Office open Mon, Wed and Fri 8am-6pm, Tues and Thurs 8am-8pm, Sat 9am-5pm
-
Outside these hours call Victim Support’s Support line for free on 0808 16 89 111
Referral Process
Phone phone or email