Older People

A wide range of information and support services for mature and vulnerable people in the Borough.

Accommodation Concern

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CONTACT DETAILS

01536 416 560
Mon – Fri, 10am – 4pm

Accommodation Concern

  • Housing advice
  • Benefits support – completing forms, challenging decisions, attending tribunals including PIP
  • signposting to other organisations
  • Accessing services – registering, challenging for referrals to specialists
  • Support accessing social services if required/challenging decisions
  • Supported Accommodation provision
  • KCU food bank partner – distribution of food parcels

Eligibility

Over 16’s only

Hours and Duration

  • 9:45am to 12:30pm Monday to Thursday, Friday emergency only
  • 2pm to 4.00pm pre-bookable appointments only
  • 9am to 5.00pm phone support for professionals

Referral Process

Self-referrals accepted by attending drop in;
Telephone, email or via the website

Age UK

age uk north

CONTACT DETAILS

01536 484259
Mon-Fri, 10am – 3pm

Age UK

Our principal activities are to promote the wellbeing of older people in Northamptonshire by helping to make life fulfilling and enjoyable, to broaden the range of choice and opportunities open to them and to make their views known

  • Day centre including dementia care
  • Lunch Clubs, Active ageing activities and health promotion courses
  • Domestic Care service, Shopping Delivery Service, Carers Sitting Service, Handypersons Service, Toe nail cutting service, Gardening, Transport Service, Insurances
  • Information and Advice, Money Management and Support Service
  • A Little Help supporting people with long term conditions 
  • Hospital Aftercare Service supporting people back to independence
  • The A&E support service, Delayed Discharge service right place.
  • End of Life service 
  • Collaborative Care Team

Eligibility

Age 55+

Hours and Duration

  • Four Seasons Day Centre, School Lane, Kettering
  • Various hours and duration for different services

Referral Process

Telephone or email

British Red Cross

British Red Cross

CONTACT DETAILS

0344 871 11 11
Mon – Fri, 10am – 4pm

British Red Cross

First Call – aims to provide short-term practical and emotional support at home for up to 8 weeks helping people regain their independence.

  • Support with post hospital discharge
  • Assist people to live more independently in their own home
  • Companionship and social visits by our staff and volunteers or telephone support if visits are not required
  • Practical help including light housework and assistance with shopping and collecting prescriptions
  • Assistance with filling in forms

Eligibility

Available to everyone

Hours and Duration

Monday to Friday 10am – 4pm

Referral Process

Please call or email. Referrals can be accepted from anyone.

Care & Repair Northamptonshire

Care and repair northampton

CONTACT DETAILS
01604 782 250
Monday – Friday, 9am – 4.30pm

Care & Repair Northamptonshire

Provides a range of measures for vulnerable householders, regardless of tenure of property, including:

  • Handyman, small plumbing works, home security works, keysafes
  • Domestic abuse measures including specialist sanctuary rooms
  • Minor adaptations and falls prevention, including grab rails and ramps
  • Child home safety measures including
  • Warm at Home service (inc repairs, draught exclusion, secondary glazing)
  • Garden clearance and fencing, removal of unwanted household items

All technicians are employed by us, are DBS checked, wear uniform, carry ID and drive company vans. We do not charge for assessments of work and customers are provided with a written quotation to accept prior to work commencing. We are registered with Trading Standards.

  • Charge – subsidised rate of £15.00 ph plus VAT and cost of materials
  • Hardship Fund – for those most in need to fund essential works.
  • Warm at Home Service – FREE of charge to those eligible
  • Child Home Safety project – FREE of charge to those eligible
  • We also carry out works on behalf of partners across the county where other charges apply

Eligibility

Any one of the following:

  • Age (50+)
  • Disability or long-term conditions
  • Low income (in receipt of means tested benefits)
  • Other vulnerable due to being a victim/living in fear of crime
  • Families with young children * (additional eligibility may be required for some services)

 Hours and Duration

Mon – Thurs 8.30am – 4.30pm
Fri 8.30am – 4pm

Referral Process

Householders or family members can ring directly or email

Community Law Service

cls

CONTACT DETAILS

01604 621038
Mon – Thurs, 9.30am – 3pm 
Fri, 9.30am – 1pm

Community Law Service

Specialist advice and representation on:

  • Benefits
  • Debt
  • Housing
  • Employment
  • Financial Capability
  • Immigration

Eligibility

Some services are area specific please contact for further information

Hours and Duration

49-53 Hazelwood Road, Northampton

  • 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday

Referral Process

Please call or email

Community Support Services

KCU

CONTACT DETAILS

01536 481989

Community Support Services (KCU)

  • Free training and education courses: A wide range of accredited and non-accredited courses to support people into employment or just to improve their quality of life.
  • Furniture Re-cycling Charity shop (Newland St): In partnership with Kettering Borough council, and many other agencies and businesses, providing low-cost furniture and household goods to those in need.
  • Foodbank services: Providing food parcels to fourteen different partners who are authorised to issue food to those in need.

Eligibility

Education courses are free to those on benefits.
All other KCU services are available to anyone who needs them

Hours and Duration

  • Main Office in Gold St 9.00am to 5.00pm
  • Charity Shops 9.00am to 4.00pm
  • Foodbank Services (as per our Partners opening times)

Referral Process

By phone or email

eVolve your future

evolvelogoNew2019

CONTACT DETAILS

01933 358 250
Mon – Fri, 9am – 5pm

eVolve your future

eVolve your future operates welfare to work and skills development to support all customers

  • Provide Careers Advice and Guidance and Training
  • Pre-employment support
  • Functional skills Maths, English and IT
  • Delivering work-based learning to include Apprenticeships
  • Able to provide group, 1-1, on line and blended learning courses to meet individual needs.

Eligibility

16 plus

Hours and Duration

9.00am to 5.00pm Monday to Friday

Referral Process

By telephone

First For Wellbeing

First-for-Wellbeing

CONTACT DETAILS

0300 126 5000
Mon – Fri, 9am – 5pm

First for Wellbeing

First for Wellbeing provides free wellbeing assessments (either face-to-face, over the phone or online) and one-on-one advice and support. We look at:

  • Weight management
  • Alcohol management
  • Stop smoking
  • Financial wellbeing
  • Emotional wellbeing
  • Housing
  • Employment and Adult Learning
  • Social wellbeing

Eligibility

Anyone who lives in Northamptonshire over the age of 18.

Hours and Duration

9am to 5pm, Monday to Friday or Online 24/7 via www.firstforwellbeing.co.uk

Referral Process

Telephone or complete a wellbeing assessment at www.firstforwellbeing.co.uk/wellbeing-assessment

Kettering Foodbank

Kettering Foodbank

Based at the Praise Community Church, 3 Alexandra St, Kettering

  • The foodbank helps those in food poverty, overcome a short-term crisis.
  • We provide tinned and dried food sufficient for three days, together with bread, fresh fruit and vegetables when available.
  • We try to sign post individuals to agencies that may be able to assist with any additional needs.

Eligibility

Every prospective client is interviewed to establish his or her situation and where possible supporting evidence maybe required. Many clients are referred by recognised agencies who are already helping individuals overcome their crisis. We aim to help wherever possible, however we do limit parcels to three in any six-month period.

Hours and Duration

  • Tuesday and Wednesday 9.30am to 12.30pm
  • Thursday 7pm to 9pm

 

Referral Process

Call or visit. Customers can be seen without a referral and will be subject to an assessment to assess needs.

Marlow House Day Centre (Vine Community Trust)

marlow house

CONTACT DETAILS

01536 762 329
Mon – Fri, 9am – 5pm

Marlow House Day Centre (Vine Community Trust)

Day Centre – Desborough

  • Our adapted transport will collect from Rothwell, Desborough and the local villages – Monday through to Friday. Collect from Kettering town area on Monday, Wednesday and Friday. Collection from Market Harborough town area, Tuesday and Thursday. Pricing structure is available on request
  • Meals on Wheels Service: We can offer meals on wheels to Rothwell and Desborough area, 365 days a year. Kettering area we can deliver meals Monday to Friday
  • Bathing in hydrotherapy suite
  • Community Support

Eligibility

Available to the elderly people and carers, people with disabilities and their carers who live in Desborough, Rothwell, Kettering, Stoke Albany, Rushton, Wilbarston and surrounding villages/areas.

These services will be normally provided to individuals who meet one or more of the following criteria:

  • Disability, chronic sickness and/or dementia
  • Require help to meet their basic physical, psychological or social needs
  • Without these services their condition is likely to deteriorate
  • Without these services the capacity of their carer’s to meet their needs will be damaged or may deteriorate
  • Without these services the person may require residential/nursing care.

Hours and Duration

Day Centre runs from Monday to Friday 9.00am to 5.00pm

Referral Process

  • Day centre, Community Support and Hydrotherapy suite referrals made by phone
  • Meals on wheels can be arranged over the telephone

Neighbourhood Watch

neigbourhood watch

CONTACT DETAILS

101 ext. 343472

Neighbourhood Watch

  • Setting up NHW schemes in Kettering Borough to make people aware of what they can do to keep themselves and their property safe
  • Giving crime prevention advice and selling security items.
  • Helping people to get to know their neighbours and look out for those more vulnerable, such as the elderly and/or disabled.
  • Bringing back community spirit to encourage people to look after the interests of their neighbours.

Eligibility

Over 16’s only

Hours and Duration

Contact can be made at any time and messages left if no one available

Referral Process

Please call or email

Northamptonshire Carers

Northamptonshire Carers

CONTACT DETAILS

Carers Support Line 01933 677907
Mon– Fri, 9am – 5pm

 

Northamptonshire Carers

To provide a confidential service to support the needs of Adult Carers and Young Carers across Northamptonshire.

  • Carers Support Line
  • Information and advice
  • Signposting and referral to other organisations
  • One-to-one telephone support
  • Access to Carers Assessments
  • Access to all Northamptonshire Carers services
  • Ongoing support

Eligibility

An adult or child providing unpaid support to family or friends who could not manage without their help. This could be due to frailty, disability, serious health condition, mental ill health or substance misuse.

Hours and Duration

Monday – Friday 9am -5pm

Referral Process

Phone or email

Northamptonshire Libraries

library

CONTACT DETAILS
0300 126 1000 option 5 then 1

Northamptonshire Libraries

Eligibility

Open to anyone

Hours and Duration

Kettering: Monday to Friday 9am to 6pm Saturday 9am to 5pm 

Check the List of Libraries on the website for other libraries.

Referral Process

None

Northamptonshire Rights and Equality Council

rec

CONTACT DETAILS

Carers Support Line 01604 400808
Mon– Fri, 10am – 4pm

 

Northamptonshire Rights and Equality Council

NREC campaigns for social justice in Northamptonshire. We will undertake this work regardless of race, colour, religion, disability, age, sexuality, transgender status or gender.

  • Support and represent individual victims of discrimination, support victims of hate incidents
  • Monitor hate incidents
  • Raise awareness of the rights of individuals not to experience discrimination and to have their human rights upheld

Eligibility

We are a registered Charity and Company Limited by Guarantee operating in the Kettering area and across Northamptonshire.

Hours and Duration

Monday to Thursday 10am – 4pm

Referral Process

Please call or email

Tax Help for Older People

Tax-Help-fop-logo-small-NEW

CONTACT DETAILS

0845 6013321 (local rate) or 01308 488066
Mon – Fri, 9am – 5pm

Tax Help for Older People

  • Free, independent and expert tax advice if on low to moderate income.
  • Advice on all aspects of personal taxation.
  • Tax helpline on 0845 601 3321 or 01308 488 066.
  • Enquiries accepted in writing and by email. See below for addresses.
  • Face to face appointments at home or a local venue for complex issues or where the individual has additional support needs

Eligibility

For anyone approaching 60 or older or their carers. To be eligible you must be on low to moderate income, less than £20,000 per year.

Hours and Duration

The Helpline is open Monday to Friday 9am to 5pm. Local appointments are arranged at mutual convenience.

Referral Process

Please call or email

Tenancy Support Service 
(Private Rental Sector)

tenancy support

CONTACT DETAILS

01536 535641
Tues, Wed, Thurs 8.30am – 5pm

Tenancy Support Service (Private Rental Sector)

  • Support for Tenants in private rental properties
  • Liaison with both Tenants and Landlords
  • Paying your rent and council tax
  • Benefit claims & managing your budget
  • Accessing healthcare & specialist services
  • Practical support

Eligibility

Support for tenants who are experiencing difficulties within their private rented home including issues with setting up a new accommodation, dealing with domestic utilities, benefits.

Necessary liaison/communication between the tenant and their landlord or management agent, regarding rent or management problems.

Hours and Duration

8.30 am to 5pm Tuesday, Wednesday and Thursday

Referral Process

Referrals can be made by the tenant, their landlord or management agent, or other supporting agencies, providing the tenant agrees.

Further Information

  • An appointment will be arranged which will include an introduction to the service and to determine how the support can be offered to a tenant.
  • Appointments thereafter will be arranged either at the tenant’s home address or at the council offices, depending on the circumstances.
  • The service offers a friendly and direct approach helping tenants to achieve sustainment of a tenancy and the confidence to be independent in the future.

VOICE (Victim Support)

Voice

CONTACT DETAILS
0300 303 1965

Mon, Wed, Fri, 8am – 6pm

Tues and Thurs, 8am-8pm

Sat, 9am – 5pm

 

VOICE (Victim Support)

Free and confidential service for victims, witnesses or anyone affected by crime living in Northamptonshire including:

  • Victims and witnesses (adults)
  • Children and young people (specialist therapeutic services)

Individuals do not have to report the crime to receive support. Our support can be emotional or practical. It is available to anyone suffering from any type of crime (including domestic abuse, historical crimes, sexual violence), no matter when and where the crime took place. Support can be face-to-face or over the telephone.

Eligibility

Anyone living in Northamptonshire. Crime does not have to be reported.

Hours and Duration

Referral Process

Phone phone or email