Income & Debt

A range of information and resources for people in need of money and debt advice. This includes general budgeting support, benefit and welfare information, debt advice and many other financial support services.

Accommodation Concern

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CONTACT DETAILS
01536 416560
Monday – Friday, 10am – 4pm

Accommodation Concern

  • Housing advice
  • Benefits support – completing forms, challenging decisions, attending tribunals including PIP
  • signposting to other organisations
  • Accessing services – registering, challenging for referrals to specialists
  • Support accessing social services if required/challenging decisions
  • Supported Accommodation provision
  • KCU food bank partner – distribution of food parcels

Eligibility

Over 16’s only

Hours and Duration

  • 9:45am to 12:30pm Monday to Thursday, Friday emergency only
  • 2pm to 4.00pm pre-bookable appointments only
  • 9am to 5.00pm phone support for professionals

Referral Process

Self-referrals accepted by attending drop in;
Telephone, email or via the website

Budgeting Support

KBC

CONTACT DETAILS
01536 534 247
Monday – Friday, 9am – 5pm

Budgeting Support (KBC)

The budgeting support officer can provide a personal budgeting support service for all customers.

Working with them to understand their individual circumstances and agree a personal plan to help them manage their money effectively.

Eligibility

All customers of Kettering Borough Council are eligible

Hours and Duration

Monday – Friday 9am – 5pm

Appointments can be made outside of these hours by prior arrangement

Referral Process

Call or email

Citizens Advice

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CONTACT DETAILS
National Line 03444 111 444
Monday – Friday, 9am – 5pm
Kettering Office 01536 482 281
Monday – Friday, 9am – 2pm

Citizens Advice

To provide advice and information from the Bureau located in Kettering Borough Council offices on an appointment basis. The Bureau is also part of Citizens Advice national telephone service advice line.

Additional sessions are undertaken at Seaton’s Solicitors, Kettering Community Shop, Rothwell, Desborough and Burton Latimer libraries. 

Eligibility

Anyone can access the services

Hours and Duration

  • Housing Advice at Seaton’s Solicitors Kettering  – Monday, Wednesday and Thursday AM and Kettering Community Unit Shop Wednesday and Thursday AM

  • Desborough library Thurs AM, Rothwell library Tues AM, Burton library Fri AM

Referral Process

Call to book an appointment or for advice over the phone

Community Law Service

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CONTACT DETAILS

01604 621038
Mon-Thurs 9.30am-3pm and Fri 9.30am-1pm

Community Law Service

Specialist advice and representation on:

  • Benefits
  • Debt
  • Housing
  • Employment
  • Financial Capability
  • Immigration

Eligibility

Some services are area specific please contact for further information

Hours and Duration

49-53 Hazelwood Road, Northampton

  • 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday

Referral Process

Please call or email

Council Tax and Business Rates

KBC

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

Council Tax and Business Rates

Advice and information relating to all aspects of the billing and recovery of Council Tax and Business Rates are available both face-to-face and by telephone. Subject to availability a private interview room can be arranged upon request.

Eligibility

Open to everyone

Hours and Duration

The Customer Service Centre’s opening hours at Kettering Borough Council, Municipal Offices, Bowling Green Road, Kettering NN15 7QX are as follows:

  • Telephone: Mon – Fri 8.30am – 5pm
  • Face to face: Mon – Fri 8.30am – 5.30pm and Sat 9am to 1pm

There is also a staff presence at the libraries in Burton Latimer, Desborough and Rothwell. The opening times can be found here:

http://www.kettering.gov.uk/site/scripts/documents_info.php?documentID=506

Referral Process

Please call or visit

First for Wellbeing

First-for-Wellbeing

CONTACT DETAILS
0300 126 500
Monday – Friday, 9am – 5pm

First for Wellbeing

First for Wellbeing provides free wellbeing assessments (either face-to-face, over the phone or online) and one-on-one advice and support. We look at:

  • Weight management
  • Alcohol management
  • Stop smoking
  • Financial wellbeing
  • Emotional wellbeing
  • Housing
  • Employment and Adult Learning
  • Social wellbeing

Eligibility

Anyone who lives in Northamptonshire over the age of 18.

Hours and Duration

9am to 5pm, Monday to Friday or Online 24/7 via www.firstforwellbeing.co.uk

Referral Process

Telephone or complete a wellbeing assessment at www.firstforwellbeing.co.uk/wellbeing-assessment

Harvest Money Credit Union

harvest money

CONTACT DETAILS
01604 250016

Harvest Money Credit Union

Harvest Money Credit Union is a Community Bank offering:

  • Safe Savings
  • Affordable Loans
  • Simple Banking facilities
  • Budget Plus offers a bill payment facility, which is supported by a prepaid VISA Debit Card and a cash back rewards scheme
  • We are a financial co-operative with more than 2,800 members. Together they have more than £1.5m in savings and we have £1.1m out on loan

Eligibility

To join and have an account you must either live or work in Northamptonshire.

Hours and Duration

We have Service points in Kettering at:

  • NETS Tenants Shop, Grange Place, The Grange, Kettering Thursdays 9.00am to 11.00am & 4.30pm to 5.30pm.
  • Fuller Baptist Church, Gold Street, Kettering Tuesdays 10.30am to 11.30am (term time only)
  • Burton Latimer Library Fridays 5.00pm to 5.45pm

Our main office in Northampton is open Monday to Friday from 9.00am – 5.00pm.

Referral Process

Please refer to our Service Points as above for support. Or call our main office number   

Home Group

home group

CONTACT DETAILS
0345 141 4663
Monday – Friday, 9am – 8pm

HomeGroup Housing

General needs housing that can be accessed via www.Keyways.org.uk

Eligibility 

Visit www.Keyways.org.uk 

Hours and Duration

Customer Service Centre 7am – 8pm

Referral Process 

Via the Keyways website

KBC Benefit Take-up

KBC

CONTACT DETAILS
01536 534 247
Monday – Friday, 9am – 3.30pm

KBC Benefit Take-up

To provide customers with information regarding claiming Housing benefits and Local Council Tax Support. Also, to signpost and help with:

  • Informing the customer about what benefits are available to them,
  • How it will affect ongoing benefit claims if claiming a DWP benefit
  • Other services this will open up to them whilst claiming any of the benefits, i.e. Gardening services, grants etc
  • Signpost to other external organisations which may be of help with the customers everyday needs.

Eligibility

Working age and pensioners

Hours and Duration

Monday to Friday 9am to 3.30pm

Referral Process

Call or email

KBC Benefits Department

KBC

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

KBC – Benefits Department

Administers the Housing and Council Tax Benefit/Support schemes and makes payments to qualifying claimants.

Eligibility

Housing and Council tax benefits are means tested benefits that are designed to assist people on low incomes with their rent and Council Tax payments.

  • Housing Benefit – available to those who rent
  • Council Tax Support – available to those who rent or own their properties

Hours and Duration

Phone: 8.30am – 5pm Monday – Friday

In Person: 8.30am – 5pm Monday – Friday, Sat 9am – 1pm

Referral Process

Enquiries by phone, online at www.kettering.gov.uk or by visiting Customer Services

KBC Credit Union

KBC

CONTACT DETAILS
01536 534 247
Monday – Friday, 9am – 5pm

KBC Credit Union

We can

  • Open budget accounts for customers’ income to be paid into.
  • Contact service providers to make arrangements to pay their bills straight from their Credit Union account.
  • Contact the customers’ income providers and arrange for their payments to be made direct into their Credit Union account.
  • Look at the customers’ household budget and discuss ways to reduce their bills.

Eligibility

Anyone living in the borough of Kettering

Hours and Duration

Appointments are available Monday – Friday 9am – 5pm.

Appointments can also be made outside of these hours by prior arrangement

Referral Process

Call or email

KBC Customer Services

KBC

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

KBC – Customer Services

To offer information, help and advice on all Kettering Borough Council services along with a range of other services offered by our partners.

As well as our customer service centre located on Bowling Green Road Kettering, we also operate from Desborough, Rothwell and Burton Latimer libraries. Appointments can be booked by contacting the main switchboard.

Eligibility

No Eligibility criteria

Hours and Duration

The Customer Service Centre’s opening hours at Kettering Borough Council, Municipal Offices, Bowling Green Road, Kettering NN15 7QX are as follows:

  • Telephone: Mon – Fri 8.30am – 5pm
  • Face to face: Mon – Fri 8.30am – 5.30pm and Sat 9am to 1pm

There is also a staff presence at the libraries in Burton Latimer, Desborough and Rothwell. The opening times can be found here: www.kettering.gov.uk/openinghours

Referral Process

Call or visit

KCU Foodbank

KCU 2

CONTACT DETAILS
01536 481 989

KCU Foodbank Services

Providing emergency food parcels for those in need. We believe that Customers’ emergency food requirements should be met with dignity and at the earliest point of contact.

  • Parcels authorised and provided by various partner agencies
  • Food parcels provide the essentials for 3 days and come in various sizes eg for a single person or families

Eligibility

Anyone in food poverty

Hours and Duration

https://www.kettering.gov.uk/info/20006/benefits/12025/budget_support_food_banks

Referral Process

By phone or email kcentu@btconnect.com

Kettering JobCentre

Job Centre Plus

CONTACT DETAILS
0800 1690190
Monday – Friday, 9am – 5pm

Kettering Jobcentre Plus, DWP

Benefit claims to Jobseeking advice to the following claimants.

  • Jobseekers Allowance
  • Employment Support Allowance
  • Income Support
  • Universal Credit

Also 10 computers available on the ground floor and free anytime for anyone to use for job seeking during opening hours.      

Eligibility

Unemployed

Hours and Duration

Monday, Tuesday, Thursday, Friday 9am-5pm, Wednesday 10-5pm.

Referral Process

For claimants:

  • To claim Universal Credit or Jobseekers Allowance = www.gov.uk
  • To claim Employment Support Allowance or Income Support = telephone 0800 0556688
  • Benefit enquiries (regarding payments on existing claims etc) = 0345 608 8545

Phoenix Furniture (Kettering) Ltd

phoenix

CONTACT DETAILS
01536 310 477
Monday – Friday, 9.30am – 2pm

Phoenix Furniture (Kettering) Ltd

Phoenix Furniture (Kettering) Ltd. Alexandra Street (behind the Alexandra Arms) Kettering Northants NN16 0SX

  • Registered charity based in Kettering
  • Collect and redistribute unwanted furniture and household goods in Kettering and surrounding area.
  • Used furniture and household goods sold at low, nominal prices to needy families and individuals
  • Goods are generally delivered free of charge.

Eligibility

Those who are on a low income or claiming benefits.

Hours and Duration

Monday – Thursday 9:30am -2:00pm Friday – CLOSED

Referral Process

Call, visit or email

Stockburn Memorial Trust Fund

stock

CONTACT DETAILS

Stockburn Memorial Trust Fund

The Stockburn Memorial Trust Fund makes small grants to people who qualify (see below). The charity does not directly provide services. It provides grants or may purchase goods and services.

Individual grants are usually of £220 and may be awarded twice annually. There is no set limit for grants to organisations, each being considered on its merits. The trustees give preference to organisations seeking to provide new projects or to acquire additional equipment and are unlikely to fund running costs.

Eligibility

We can only help if all of these conditions apply to the person who will receive the money

  • People resident in the Borough of Kettering
  • AND who have a medical condition or disability
  • AND who are in receipt of means tested benefits
  • Organisations operating in the Borough of Kettering for the benefit of people meeting the criteria in paragraph 1 above.

Hours and Duration

Available via the website so accessible at all times.

Referral Process

Fill in the application form on the website or use the Contact page to send a message.

Tax Help for Older People

Tax-Help-fop-logo-small-NEW

CONTACT DETAILS
0845 6013321 (local rate) or 01308 488066
Monday – Friday, 9am – 5pm

Tax Help for Older People

  • Free, independent and expert tax advice if on low to moderate income.
  • Advice on all aspects of personal taxation.
  • Tax helpline on 0845 601 3321 or 01308 488 066.
  • Enquiries accepted in writing and by email. See below for addresses.
  • Face to face appointments at home or a local venue for complex issues or where the individual has additional support needs

Eligibility

For anyone approaching 60 or older or their carers. To be eligible you must be on low to moderate income, less than £20,000 per year.

Hours and Duration

The Helpline is open Monday to Friday 9am to 5pm. Local appointments are arranged at mutual convenience.

Referral Process

Please call or email

Veterans’ Gateway

veteran

CONTACT DETAILS
0808 802 1212
24 hours a day, 7 days a week

Veterans’ Gateway

Helping ex-service personnel and their families with advice and support covering seven key areas:

  • Housing
  • Employment
  • Finances
  • Living Independently
  • Mental Wellbeing
  • Physical Health
  • Family and Communities

Eligibility

Ex-service personnel and their families

Hours and Duration

Contact around the clock or visit veteransgateway.org.uk

Referral Process

Telephone or email us