Income & Debt
Accommodation Concern
CONTACT DETAILS
01536 416560
Monday – Friday, 10am – 4pm
Accommodation Concern
- Housing advice
- Benefits support – completing forms, challenging decisions, attending tribunals including PIP
- signposting to other organisations
- Accessing services – registering, challenging for referrals to specialists
- Support accessing social services if required/challenging decisions
- Supported Accommodation provision
- KCU food bank partner – distribution of food parcels
Eligibility
Over 16’s only
Hours and Duration
- 9:45am to 12:30pm Monday to Thursday, Friday emergency only
- 2pm to 4.00pm pre-bookable appointments only
- 9am to 5.00pm phone support for professionals
Referral Process
Self-referrals accepted by attending drop in;
Telephone, email or via the website
Budgeting Support
CONTACT DETAILS
01536 534 247
Monday – Friday, 9am – 5pm
Budgeting Support (KBC)
The budgeting support officer can provide a personal budgeting support service for all customers.
Working with them to understand their individual circumstances and agree a personal plan to help them manage their money effectively.
Eligibility
All customers of Kettering Borough Council are eligible
Hours and Duration
Monday – Friday 9am – 5pm
Appointments can be made outside of these hours by prior arrangement
Referral Process
Call or email
Citizens Advice
CONTACT DETAILS
National Line 03444 111 444
Monday – Friday, 9am – 5pm
Kettering Office 01536 482 281
Monday – Friday, 9am – 2pm
Citizens Advice
To provide advice and information from the Bureau located in Kettering Borough Council offices on an appointment basis. The Bureau is also part of Citizens Advice national telephone service advice line.
Additional sessions are undertaken at Seaton’s Solicitors, Kettering Community Shop, Rothwell, Desborough and Burton Latimer libraries.
Eligibility
Anyone can access the services
Hours and Duration
-
Housing Advice at Seaton’s Solicitors Kettering – Monday, Wednesday and Thursday AM and Kettering Community Unit Shop Wednesday and Thursday AM
- Desborough library Thurs AM, Rothwell library Tues AM, Burton library Fri AM
Referral Process
Call to book an appointment or for advice over the phone
Community Law Service
CONTACT DETAILS
01604 621038
Mon-Thurs 9.30am-3pm and Fri 9.30am-1pm
Community Law Service
Specialist advice and representation on:
- Benefits
- Debt
- Housing
- Employment
- Financial Capability
- Immigration
Eligibility
Some services are area specific please contact for further information
Hours and Duration
49-53 Hazelwood Road, Northampton
- 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday
Referral Process
Please call or email
Council Tax and Business Rates
CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm
Council Tax and Business Rates
Advice and information relating to all aspects of the billing and recovery of Council Tax and Business Rates are available both face-to-face and by telephone. Subject to availability a private interview room can be arranged upon request.
Eligibility
Open to everyone
Hours and Duration
The Customer Service Centre’s opening hours at Kettering Borough Council, Municipal Offices, Bowling Green Road, Kettering NN15 7QX are as follows:
- Telephone: Mon – Fri 8.30am – 5pm
- Face to face: Mon – Fri 8.30am – 5.30pm and Sat 9am to 1pm
There is also a staff presence at the libraries in Burton Latimer, Desborough and Rothwell. The opening times can be found here:
http://www.kettering.gov.uk/site/scripts/documents_info.php?documentID=506
Referral Process
Please call or visit
Harvest Money Credit Union
CONTACT DETAILS
01604 250016
Harvest Money Credit Union
Harvest Money Credit Union is a Community Bank offering:
- Safe Savings
- Affordable Loans
- Simple Banking facilities
- Budget Plus offers a bill payment facility, which is supported by a prepaid VISA Debit Card and a cash back rewards scheme
- We are a financial co-operative with more than 2,800 members. Together they have more than £1.5m in savings and we have £1.1m out on loan
Eligibility
To join and have an account you must either live or work in Northamptonshire.
Hours and Duration
We have Service points in Kettering at:
- NETS Tenants Shop, Grange Place, The Grange, Kettering Thursdays 9.00am to 11.00am & 4.30pm to 5.30pm.
- Fuller Baptist Church, Gold Street, Kettering Tuesdays 10.30am to 11.30am (term time only)
- Burton Latimer Library Fridays 5.00pm to 5.45pm
Our main office in Northampton is open Monday to Friday from 9.00am – 5.00pm.
Referral Process
Please refer to our Service Points as above for support. Or call our main office number
Home Group
CONTACT DETAILS
0345 141 4663
Monday – Friday, 9am – 8pm
HomeGroup Housing
General needs housing that can be accessed via www.Keyways.org.uk
Eligibility
Visit www.Keyways.org.uk
Hours and Duration
Customer Service Centre 7am – 8pm
Referral Process
Via the Keyways website
KBC Benefit Take-up
CONTACT DETAILS
01536 534 247
Monday – Friday, 9am – 3.30pm
KBC Benefit Take-up
To provide customers with information regarding claiming Housing benefits and Local Council Tax Support. Also, to signpost and help with:
- Informing the customer about what benefits are available to them,
- How it will affect ongoing benefit claims if claiming a DWP benefit
- Other services this will open up to them whilst claiming any of the benefits, i.e. Gardening services, grants etc
- Signpost to other external organisations which may be of help with the customers everyday needs.
Eligibility
Working age and pensioners
Hours and Duration
Monday to Friday 9am to 3.30pm
Referral Process
Call or email
KBC Benefits Department
CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm
KBC – Benefits Department
Administers the Housing and Council Tax Benefit/Support schemes and makes payments to qualifying claimants.
Eligibility
Housing and Council tax benefits are means tested benefits that are designed to assist people on low incomes with their rent and Council Tax payments.
- Housing Benefit – available to those who rent
- Council Tax Support – available to those who rent or own their properties
Hours and Duration
Phone: 8.30am – 5pm Monday – Friday
In Person: 8.30am – 5pm Monday – Friday, Sat 9am – 1pm
Referral Process
Enquiries by phone, online at www.kettering.gov.uk or by visiting Customer Services
KBC Credit Union
CONTACT DETAILS
01536 534 247
Monday – Friday, 9am – 5pm
KBC Credit Union
We can
- Open budget accounts for customers’ income to be paid into.
- Contact service providers to make arrangements to pay their bills straight from their Credit Union account.
- Contact the customers’ income providers and arrange for their payments to be made direct into their Credit Union account.
- Look at the customers’ household budget and discuss ways to reduce their bills.
Eligibility
Anyone living in the borough of Kettering
Hours and Duration
Appointments are available Monday – Friday 9am – 5pm.
Appointments can also be made outside of these hours by prior arrangement
Referral Process
Call or email
KBC Customer Services
CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm
KBC – Customer Services
To offer information, help and advice on all Kettering Borough Council services along with a range of other services offered by our partners.
As well as our customer service centre located on Bowling Green Road Kettering, we also operate from Desborough, Rothwell and Burton Latimer libraries. Appointments can be booked by contacting the main switchboard.
Eligibility
No Eligibility criteria
Hours and Duration
The Customer Service Centre’s opening hours at Kettering Borough Council, Municipal Offices, Bowling Green Road, Kettering NN15 7QX are as follows:
- Telephone: Mon – Fri 8.30am – 5pm
- Face to face: Mon – Fri 8.30am – 5.30pm and Sat 9am to 1pm
There is also a staff presence at the libraries in Burton Latimer, Desborough and Rothwell. The opening times can be found here: www.kettering.gov.uk/openinghours
Referral Process
Call or visit
KCU Foodbank
CONTACT DETAILS
01536 481 989
KCU Foodbank Services
Providing emergency food parcels for those in need. We believe that Customers’ emergency food requirements should be met with dignity and at the earliest point of contact.
- Parcels authorised and provided by various partner agencies
- Food parcels provide the essentials for 3 days and come in various sizes eg for a single person or families
Eligibility
Anyone in food poverty
Hours and Duration
https://www.kettering.gov.uk/info/20006/benefits/12025/budget_support_food_banks
Referral Process
By phone or email kcentu@btconnect.com
Kettering JobCentre
CONTACT DETAILS
0800 1690190
Monday – Friday, 9am – 5pm
Kettering Jobcentre Plus, DWP
Benefit claims to Jobseeking advice to the following claimants.
- Jobseekers Allowance
- Employment Support Allowance
- Income Support
- Universal Credit
Also 10 computers available on the ground floor and free anytime for anyone to use for job seeking during opening hours.
Eligibility
Unemployed
Hours and Duration
Monday, Tuesday, Thursday, Friday 9am-5pm, Wednesday 10-5pm.
Referral Process
For claimants:
- To claim Universal Credit or Jobseekers Allowance = www.gov.uk
- To claim Employment Support Allowance or Income Support = telephone 0800 0556688
- Benefit enquiries (regarding payments on existing claims etc) = 0345 608 8545
Phoenix Furniture (Kettering) Ltd
CONTACT DETAILS
01536 310 477
Monday – Friday, 9.30am – 2pm
Phoenix Furniture (Kettering) Ltd
Phoenix Furniture (Kettering) Ltd. Alexandra Street (behind the Alexandra Arms) Kettering Northants NN16 0SX
- Registered charity based in Kettering
- Collect and redistribute unwanted furniture and household goods in Kettering and surrounding area.
- Used furniture and household goods sold at low, nominal prices to needy families and individuals
- Goods are generally delivered free of charge.
Eligibility
Those who are on a low income or claiming benefits.
Hours and Duration
Monday – Thursday 9:30am -2:00pm Friday – CLOSED
Referral Process
Call, visit or email
Stockburn Memorial Trust Fund
CONTACT DETAILS
Stockburn Memorial Trust Fund
The Stockburn Memorial Trust Fund makes small grants to people who qualify (see below). The charity does not directly provide services. It provides grants or may purchase goods and services.
Individual grants are usually of £220 and may be awarded twice annually. There is no set limit for grants to organisations, each being considered on its merits. The trustees give preference to organisations seeking to provide new projects or to acquire additional equipment and are unlikely to fund running costs.
Eligibility
We can only help if all of these conditions apply to the person who will receive the money
- People resident in the Borough of Kettering
- AND who have a medical condition or disability
- AND who are in receipt of means tested benefits
- Organisations operating in the Borough of Kettering for the benefit of people meeting the criteria in paragraph 1 above.
Hours and Duration
Available via the website so accessible at all times.
Referral Process
Fill in the application form on the website or use the Contact page to send a message.
Tax Help for Older People
CONTACT DETAILS
0845 6013321 (local rate) or 01308 488066
Monday – Friday, 9am – 5pm
Tax Help for Older People
- Free, independent and expert tax advice if on low to moderate income.
- Advice on all aspects of personal taxation.
- Tax helpline on 0845 601 3321 or 01308 488 066.
- Enquiries accepted in writing and by email. See below for addresses.
- Face to face appointments at home or a local venue for complex issues or where the individual has additional support needs
Eligibility
For anyone approaching 60 or older or their carers. To be eligible you must be on low to moderate income, less than £20,000 per year.
Hours and Duration
The Helpline is open Monday to Friday 9am to 5pm. Local appointments are arranged at mutual convenience.
Referral Process
Please call or email
Veterans’ Gateway
CONTACT DETAILS
0808 802 1212
24 hours a day, 7 days a week
Veterans’ Gateway
Helping ex-service personnel and their families with advice and support covering seven key areas:
- Housing
- Employment
- Finances
- Living Independently
- Mental Wellbeing
- Physical Health
- Family and Communities
Eligibility
Ex-service personnel and their families
Hours and Duration
Contact around the clock or visit veteransgateway.org.uk
Referral Process
Telephone or email us