Housing

Contact Information on services provided to tenants and leaseholders of Kettering Borough Council properties. Information for owners, occupiers, private landlords and private tenants. Information on sheltered housing for older people and other supported housing schemes in the Borough.

Accommodation Concern

Print

 

CONTACT DETAILS
01536 416560
Monday – Friday, 10am – 4pm

Accommodation Concern

  • Housing advice
  • Benefits support – completing forms, challenging decisions, attending tribunals including PIP
  • signposting to other organisations
  • Accessing services – registering, challenging for referrals to specialists
  • Support accessing social services if required/challenging decisions
  • Supported Accommodation provision
  • KCU food bank partner – distribution of food parcels

Eligibility

Over 16’s only

Hours and Duration

  • 9:45am to 12:30pm Monday to Thursday, Friday emergency only
  • 2pm to 4.00pm pre-bookable appointments only
  • 9am to 5.00pm phone support for professionals

Referral Process

Self-referrals accepted by attending drop in;
Telephone, email or via the website

Care & Repair Northamptonshire

Care and repair northampton

CONTACT DETAILS
01604 782 250
Monday – Friday, 9am – 4.30pm

Care & Repair Northamptonshire

Provides a range of measures for vulnerable householders, regardless of tenure of property, including:

  • Handyman, small plumbing works, home security works, keysafes
  • Domestic abuse measures including specialist sanctuary rooms
  • Minor adaptations and falls prevention, including grab rails and ramps
  • Child home safety measures including
  • Warm at Home service (inc repairs, draught exclusion, secondary glazing)
  • Garden clearance and fencing, removal of unwanted household items

All technicians are employed by us, are DBS checked, wear uniform, carry ID and drive company vans. We do not charge for assessments of work and customers are provided with a written quotation to accept prior to work commencing. We are registered with Trading Standards.

  • Charge – subsidised rate of £15.00 ph plus VAT and cost of materials
  • Hardship Fund – for those most in need to fund essential works.
  • Warm at Home Service – FREE of charge to those eligible
  • Child Home Safety project – FREE of charge to those eligible
  • We also carry out works on behalf of partners across the county where other charges apply

Eligibility

Any one of the following:

  • Age (50+)
  • Disability or long-term conditions
  • Low income (in receipt of means tested benefits)
  • Other vulnerable due to being a victim/living in fear of crime
  • Families with young children * (additional eligibility may be required for some services)

 Hours and Duration

Mon – Thurs 8.30am – 4.30pm
Fri 8.30am – 4pm

Referral Process

Householders or family members can ring directly or email

Community Law Service

cls

CONTACT DETAILS

01604 621038
Mon-Thurs 9.30am-3pm and Fri 9.30am-1pm

Community Law Service

Specialist advice and representation on:

  • Benefits
  • Debt
  • Housing
  • Employment
  • Financial Capability
  • Immigration

Eligibility

Some services are area specific please contact for further information

Hours and Duration

49-53 Hazelwood Road, Northampton

  • 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday

Referral Process

Please call or email

First For Wellbeing

First-for-Wellbeing

CONTACT DETAILS
0300 126 5000
Monday – Friday, 9am – 5pm

First for Wellbeing

First for Wellbeing provides free wellbeing assessments (either face-to-face, over the phone or online) and one-on-one advice and support. We look at:

  • Weight management
  • Alcohol management
  • Stop smoking
  • Financial wellbeing
  • Emotional wellbeing
  • Housing
  • Employment and Adult Learning
  • Social wellbeing

Eligibility

Anyone who lives in Northamptonshire over the age of 18.

Hours and Duration

9am to 5pm, Monday to Friday or Online 24/7 via www.firstforwellbeing.co.uk

Referral Process

Telephone or complete a wellbeing assessment at www.firstforwellbeing.co.uk/wellbeing-assessment

Home Group

home group

CONTACT DETAILS
0345 141 4663
Monday – Friday, 9am – 8pm

HomeGroup Housing

General needs housing that can be accessed via www.Keyways.org.uk

Eligibility 

Visit www.Keyways.org.uk 

Hours and Duration

Customer Service Centre 7am – 8pm

Referral Process 

Via the Keyways website

Housing Options Team

KBC

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm
Out of Hours 01536 416 005

Housing Options Team (Homelessness)

Kettering Borough Council’s Housing Options Team provide advice and assistance to people regarding:
• Homeless or threatened with homelessness
• Need of advice about the housing options available to them.
• Advice on the Housing Allocation Scheme, called Keyways.
• Depending on circumstances we can offer a range of services including access to privately rented accommodation, low cost home ownership, social housing, refuges or supported accommodation.
Eligibility

All households will qualify for advice, however to qualify for emergency assistance; you must satisfy the priority need criteria in the Housing Act 1996 as amended 2002.

Hours and Duration

Office Hours 8.30 – 5pm and Emergency out of hours

Referral Process

By email (housingoptions@kettering.gov.uk) or telephone (01536 410 333)

Housing Income Team

KBC

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

Housing Income Team

The team are responsible for managing the rent accounts of all Kettering Borough Council tenants. This includes tenants in general needs housing, housing for older people, travellers sites & garage sites. (Garages can also be rented by non-tenants). We are also responsible for the provision of the management service for the Council’s Leaseholders

Eligibility

Tenants of Kettering Borough Council, leaseholders and garage tenants.

Hours and Duration

Monday- Friday, 8.30am-5pm

Referral Process

Call or email the team.

LifePlan

life plan

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

Lifeplan

LifePlan is a free service offering 1-1 support and guidance to assist customers to:

• Develop their skills pre- tenancy and during their tenancy
• Access education, employment, training or to volunteer
• Obtain a Tenant Passport

Eligibility

Service open to current and future customers. No age restriction.

Hours and Duration

Our LifePlan Advisor works from Monday to Friday from 9am until 5pm. 

Referral Process

Mayday Trust

mayday_rgb

CONTACT DETAILS
01604 415 488

Mayday Trust (Personal Transitions Service)

At Mayday, we are passionate about working with people going through tough times such as homelessness, leaving prison, care or coming out of psychiatric hospital. We provide direct support through our Asset Coaches.

  • We don’t need to know all the issues – we focus on each person’s unique strengths, talents and abilities.

Within Northamptonshire we work with people aged 16 upwards who may be experiencing or at risk of homelessness. We also offer accommodation within Northamptonshire, please see our website or talk to a member of our Housing team for more details.

Eligibility

  • Homelessness: we work with people 16 years upwards
  • We also have our Be the Change project which has specific eligibility criteria which is listed on our website maydaytrust.org.uk/be-the-change/
  • We work across a number of contracts please see www.maydaytrust.org.uk for more information.

Hours and Duration

Coaches work flexibly to suit each individual

Referral Process

Please use the website www.maydaytrust.org.uk to find out further information and access our application forms.

Phoenix Furniture (Kettering) Ltd

phoenix

CONTACT DETAILS
01536 310 477
Monday – Friday, 9.30am – 2pm

Phoenix Furniture (Kettering) Ltd

Phoenix Furniture (Kettering) Ltd. Alexandra Street (behind the Alexandra Arms) Kettering Northants NN16 0SX

  • Registered charity based in Kettering
  • Collect and redistribute unwanted furniture and household goods in Kettering and surrounding area.
  • Used furniture and household goods sold at low, nominal prices to needy families and individuals
  • Goods are generally delivered free of charge.

Eligibility

Those who are on a low income or claiming benefits.

Hours and Duration

Monday – Thursday 9:30am -2:00pm Friday – CLOSED

Referral Process

Call, visit or email

Private Sector Housing

private sector

CONTACT DETAILS
01536 410333
Monday – Friday, 8.30am – 5pm

Private Sector Housing

The main functions the Private Sector Housing team undertakes are;

  • Providing mandatory Disabled Facilities Grants (DFG) to assist people with a disability to remain in their own home.
  • Responding to complaints from tenants and other residents regarding problem private properties and carrying out inspections under HHSRS where necessary.
  • Inspecting Houses in Multiple Occupation to ensure they meet health and safety requirements and taking steps to ensure that properties that require a mandatory licence are licensed.
  • Carrying out home inspections for Immigration Purposes.

Eligibility

Disabled Facilities Grant – there are eligibility criteria

Private Sector Issues – any one in private accommodation can apply

Hours and Duration

Monday – Friday 8:30am -5:00pm

Referral Process

Call, visit or email

Silver Service

silver service

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

Silver Service

Silver Service is the support service we provide to our Sheltered Housing and Lifeline personal alarm customers.

  • Sheltered housing is for people over 55 who wish to remain in the community and live independently but would benefit from additional support.
  • We have self-contained flats or bungalows, each with a dedicated Scheme Manager and the additional assistance of the Support Worker Team
  • Completely personalised service and although they do not provide care, they are the link to other agencies and services.
  • ‘Lifeline’ personal alarms for peace of mind by pressing a button, for vulnerable customers or those with health problems

Eligibility

Sheltered Housing is for people over 55

Lifeline is for Kettering Council tenants only

Hours and Duration

Both services are available 24 hours a day, 365 days of the year.

Referral Process

Sheltered housing: applicants need to complete a Keyways application online first and then we will arrange a home visit to complete a sheltered housing assessment.

Lifeline:  To apply phone 01536 422686 or complete our online form and then we will arrange a home visit.

Soup Kitchen

st pauls st peter

CONTACT DETAILS
07956026829
Monday – Friday, 10am – 12pm

St Peter & Paul Parish Church Soup Kitchen

• Soup kitchen provides homemade soup, roll, butter and cheese, tea, coffee or cold drinks Thursday afternoons 4pm – 6pm
• Food parcels are also available on the day of the Soup Kitchen and at other times when the Church is manned usually between 8.30 – 9am and 3 – 3.30 pm

Eligibility

Homeless, unwaged, low income – anyone feeling the need to access our service

Hours and Duration

Thursdays, 4pm – 6pm

Referral Process

Self-refer on the day

Tenancy Support Service

tenancy support

CONTACT DETAILS
01536 410 333
Monday – Friday, 8.30am – 5pm

Tenancy Support Service

Supporting independence the Tenancy Support Service can help Council Tenants with:

  • Setting up your new home
  • Paying your rent and Council Tax
  • Benefit claims and managing your budget
  • Accessing healthcare and specialist service
  • Our service is tailored to our customer’s individual requirements

Eligibility

Our tenancy support service is free and open to all Kettering Borough Council tenants on a short-term basis.

Hours and Duration

Tenancy Support Workers work Monday to Friday from 8am – 5pm but appointments can be made out of working hours. 

Referral Process

Online referral on main KBC website at www.kettering.gov.uk/tenancysupport

Tenancy Support Service 
(Private Rental Sector)

tenancy support

CONTACT DETAILS

01536 535641
Tues, Wed, Thurs 8.30am – 5pm

Tenancy Support Service (Private Rental Sector)

  • Support for Tenants in private rental properties
  • Liaison with both Tenants and Landlords
  • Paying your rent and council tax
  • Benefit claims & managing your budget
  • Accessing healthcare & specialist services
  • Practical support

Eligibility

Support for tenants who are experiencing difficulties within their private rented home including issues with setting up a new accommodation, dealing with domestic utilities, benefits.

Necessary liaison/communication between the tenant and their landlord or management agent, regarding rent or management problems.

Hours and Duration

8.30 am to 5pm Tuesday, Wednesday and Thursday

Referral Process

Referrals can be made by the tenant, their landlord or management agent, or other supporting agencies, providing the tenant agrees.

Further Information

  • An appointment will be arranged which will include an introduction to the service and to determine how the support can be offered to a tenant.
  • Appointments thereafter will be arranged either at the tenant’s home address or at the council offices, depending on the circumstances.
  • The service offers a friendly and direct approach helping tenants to achieve sustainment of a tenancy and the confidence to be independent in the future.

Veteran’s Gateway

veteran

CONTACT DETAILS
0808 802 1212
24 hours a day, 7 days a week

Veteran’s Gateway

Helping ex-service personnel and their families with advice and support covering seven key areas:

  • Housing
  • Employment
  • Finances
  • Living Independently
  • Mental Wellbeing
  • Physical Health
  • Family and Communities

Eligibility

Ex-service personnel and their families

Hours and Duration

Contact around the clock or visit veteransgateway.org.uk

Referral Process

Telephone or email us