Older People
Accommodation Concern
CONTACT DETAILS
01536 416 560
Mon – Fri, 10am – 4pm
Accommodation Concern
- Housing advice
- Benefits support – completing forms, challenging decisions, attending tribunals including PIP
- signposting to other organisations
- Accessing services – registering, challenging for referrals to specialists
- Support accessing social services if required/challenging decisions
- Supported Accommodation provision
- KCU food bank partner – distribution of food parcels
Eligibility
Over 16’s only
Hours and Duration
- 9:45am to 12:30pm Monday to Thursday, Friday emergency only
- 2pm to 4.00pm pre-bookable appointments only
- 9am to 5.00pm phone support for professionals
Referral Process
Self-referrals accepted by attending drop in;
Telephone, email or via the website
Age UK
CONTACT DETAILS
01536 484259
Mon-Fri, 10am – 3pm
Age UK
Our principal activities are to promote the wellbeing of older people in Northamptonshire by helping to make life fulfilling and enjoyable, to broaden the range of choice and opportunities open to them and to make their views known
- Day centre including dementia care
- Lunch Clubs, Active ageing activities and health promotion courses
- Domestic Care service, Shopping Delivery Service, Carers Sitting Service, Handypersons Service, Toe nail cutting service, Gardening, Transport Service, Insurances
- Information and Advice, Money Management and Support Service
- A Little Help supporting people with long term conditions
- Hospital Aftercare Service supporting people back to independence
- The A&E support service, Delayed Discharge service right place.
- End of Life service
- Collaborative Care Team
Eligibility
Age 55+
Hours and Duration
- Four Seasons Day Centre, School Lane, Kettering
- Various hours and duration for different services
Referral Process
Telephone or email
British Red Cross
CONTACT DETAILS
0344 871 11 11
Mon – Fri, 10am – 4pm
British Red Cross
First Call – aims to provide short-term practical and emotional support at home for up to 8 weeks helping people regain their independence.
- Support with post hospital discharge
- Assist people to live more independently in their own home
- Companionship and social visits by our staff and volunteers or telephone support if visits are not required
- Practical help including light housework and assistance with shopping and collecting prescriptions
- Assistance with filling in forms
Eligibility
Available to everyone
Hours and Duration
Monday to Friday 10am – 4pm
Referral Process
Please call or email. Referrals can be accepted from anyone.
Care & Repair Northamptonshire
CONTACT DETAILS
01604 782 250
Monday – Friday, 9am – 4.30pm
Care & Repair Northamptonshire
Provides a range of measures for vulnerable householders, regardless of tenure of property, including:
- Handyman, small plumbing works, home security works, keysafes
- Domestic abuse measures including specialist sanctuary rooms
- Minor adaptations and falls prevention, including grab rails and ramps
- Child home safety measures including
- Warm at Home service (inc repairs, draught exclusion, secondary glazing)
- Garden clearance and fencing, removal of unwanted household items
All technicians are employed by us, are DBS checked, wear uniform, carry ID and drive company vans. We do not charge for assessments of work and customers are provided with a written quotation to accept prior to work commencing. We are registered with Trading Standards.
- Charge – subsidised rate of £15.00 ph plus VAT and cost of materials
- Hardship Fund – for those most in need to fund essential works.
- Warm at Home Service – FREE of charge to those eligible
- Child Home Safety project – FREE of charge to those eligible
- We also carry out works on behalf of partners across the county where other charges apply
Eligibility
Any one of the following:
- Age (50+)
- Disability or long-term conditions
- Low income (in receipt of means tested benefits)
- Other vulnerable due to being a victim/living in fear of crime
- Families with young children * (additional eligibility may be required for some services)
Hours and Duration
Mon – Thurs 8.30am – 4.30pm
Fri 8.30am – 4pm
Referral Process
Householders or family members can ring directly or email
Community Law Service
CONTACT DETAILS
01604 621038
Mon – Thurs, 9.30am – 3pm
Fri, 9.30am – 1pm
Community Law Service
Specialist advice and representation on:
- Benefits
- Debt
- Housing
- Employment
- Financial Capability
- Immigration
Eligibility
Some services are area specific please contact for further information
Hours and Duration
49-53 Hazelwood Road, Northampton
- 9-30am – 3pm Monday to Thursday, 9-30am – 1pm Friday
Referral Process
Please call or email
CONTACT DETAILS
01536 481989
Community Support Services (KCU)
- Free training and education courses: A wide range of accredited and non-accredited courses to support people into employment or just to improve their quality of life.
- Furniture Re-cycling Charity shop (Newland St): In partnership with Kettering Borough council, and many other agencies and businesses, providing low-cost furniture and household goods to those in need.
- Foodbank services: Providing food parcels to fourteen different partners who are authorised to issue food to those in need.
Eligibility
Education courses are free to those on benefits.
All other KCU services are available to anyone who needs them
Hours and Duration
- Main Office in Gold St 9.00am to 5.00pm
- Charity Shops 9.00am to 4.00pm
- Foodbank Services (as per our Partners opening times)
Referral Process
By phone or email
eVolve your future
CONTACT DETAILS
01933 358 250
Mon – Fri, 9am – 5pm
eVolve your future
eVolve your future operates welfare to work and skills development to support all customers
- Provide Careers Advice and Guidance and Training
- Pre-employment support
- Functional skills Maths, English and IT
- Delivering work-based learning to include Apprenticeships
- Able to provide group, 1-1, on line and blended learning courses to meet individual needs.
Eligibility
16 plus
Hours and Duration
9.00am to 5.00pm Monday to Friday
Referral Process
By telephone
Kettering Foodbank
CONTACT DETAILS
Kettering Foodbank
Based at the Praise Community Church, 3 Alexandra St, Kettering
- The foodbank helps those in food poverty, overcome a short-term crisis.
- We provide tinned and dried food sufficient for three days, together with bread, fresh fruit and vegetables when available.
- We try to sign post individuals to agencies that may be able to assist with any additional needs.
Eligibility
Every prospective client is interviewed to establish his or her situation and where possible supporting evidence maybe required. Many clients are referred by recognised agencies who are already helping individuals overcome their crisis. We aim to help wherever possible, however we do limit parcels to three in any six-month period.
Hours and Duration
- Tuesday and Wednesday 9.30am to 12.30pm
- Thursday 7pm to 9pm
Referral Process
Call or visit. Customers can be seen without a referral and will be subject to an assessment to assess needs.
Marlow House Day Centre (Vine Community Trust)
CONTACT DETAILS
01536 762 329
Mon – Fri, 9am – 5pm
Marlow House Day Centre (Vine Community Trust)
Day Centre – Desborough
- Our adapted transport will collect from Rothwell, Desborough and the local villages – Monday through to Friday. Collect from Kettering town area on Monday, Wednesday and Friday. Collection from Market Harborough town area, Tuesday and Thursday. Pricing structure is available on request
- Meals on Wheels Service: We can offer meals on wheels to Rothwell and Desborough area, 365 days a year. Kettering area we can deliver meals Monday to Friday
- Bathing in hydrotherapy suite
- Community Support
Eligibility
Available to the elderly people and carers, people with disabilities and their carers who live in Desborough, Rothwell, Kettering, Stoke Albany, Rushton, Wilbarston and surrounding villages/areas.
These services will be normally provided to individuals who meet one or more of the following criteria:
- Disability, chronic sickness and/or dementia
- Require help to meet their basic physical, psychological or social needs
- Without these services their condition is likely to deteriorate
- Without these services the capacity of their carer’s to meet their needs will be damaged or may deteriorate
- Without these services the person may require residential/nursing care.
Hours and Duration
Day Centre runs from Monday to Friday 9.00am to 5.00pm
Referral Process
- Day centre, Community Support and Hydrotherapy suite referrals made by phone
- Meals on wheels can be arranged over the telephone
Neighbourhood Watch
CONTACT DETAILS
101 ext. 343472
Neighbourhood Watch
- Setting up NHW schemes in Kettering Borough to make people aware of what they can do to keep themselves and their property safe
- Giving crime prevention advice and selling security items.
- Helping people to get to know their neighbours and look out for those more vulnerable, such as the elderly and/or disabled.
- Bringing back community spirit to encourage people to look after the interests of their neighbours.
Eligibility
Over 16’s only
Hours and Duration
Contact can be made at any time and messages left if no one available
Referral Process
Please call or email
Northamptonshire Carers
Northamptonshire Carers
To provide a confidential service to support the needs of Adult Carers and Young Carers across Northamptonshire.
- Carers Support Line
- Information and advice
- Signposting and referral to other organisations
- One-to-one telephone support
- Access to Carers Assessments
- Access to all Northamptonshire Carers services
- Ongoing support
Eligibility
An adult or child providing unpaid support to family or friends who could not manage without their help. This could be due to frailty, disability, serious health condition, mental ill health or substance misuse.
Hours and Duration
Monday – Friday 9am -5pm
Referral Process
Phone or email
Northamptonshire Libraries
CONTACT DETAILS
0300 126 1000 option 5 then 1
Northamptonshire Libraries
- Universal Children’s centre activities for under 5s, older children and adults
- Free wifi, Free internet and computer use on Fridays with access to our E-library which includes .gov.uk, JCP, all Council sites (and many more).
- Bus pass applications, blue badge applications, Library To You services for housebound people and volunteering opportunities
- Member of the Keep Safe scheme
- Work and Wellbeing Zone (Kettering only) – assistance with skills and job seeking (with Adult Learning) http://www3.northamptonshire.gov.uk/councilservices/children-families-education/adult-learning/Pages/contact-adult-learning.aspx
- Access library information: www.northamptonshire.gov.uk/libraries
Eligibility
Open to anyone
Hours and Duration
Kettering: Monday to Friday 9am to 6pm Saturday 9am to 5pm
Check the List of Libraries on the website for other libraries.
Referral Process
None
Northamptonshire Rights and Equality Council
Northamptonshire Rights and Equality Council
NREC campaigns for social justice in Northamptonshire. We will undertake this work regardless of race, colour, religion, disability, age, sexuality, transgender status or gender.
- Support and represent individual victims of discrimination, support victims of hate incidents
- Monitor hate incidents
- Raise awareness of the rights of individuals not to experience discrimination and to have their human rights upheld
Eligibility
We are a registered Charity and Company Limited by Guarantee operating in the Kettering area and across Northamptonshire.
Hours and Duration
Monday to Thursday 10am – 4pm
Referral Process
Please call or email
Tax Help for Older People
CONTACT DETAILS
0845 6013321 (local rate) or 01308 488066
Mon – Fri, 9am – 5pm
Tax Help for Older People
- Free, independent and expert tax advice if on low to moderate income.
- Advice on all aspects of personal taxation.
- Tax helpline on 0845 601 3321 or 01308 488 066.
- Enquiries accepted in writing and by email. See below for addresses.
- Face to face appointments at home or a local venue for complex issues or where the individual has additional support needs
Eligibility
For anyone approaching 60 or older or their carers. To be eligible you must be on low to moderate income, less than £20,000 per year.
Hours and Duration
The Helpline is open Monday to Friday 9am to 5pm. Local appointments are arranged at mutual convenience.
Referral Process
Please call or email
Tenancy Support Service
(Private Rental Sector)
CONTACT DETAILS
01536 535641
Tues, Wed, Thurs 8.30am – 5pm
Tenancy Support Service (Private Rental Sector)
- Support for Tenants in private rental properties
- Liaison with both Tenants and Landlords
- Paying your rent and council tax
- Benefit claims & managing your budget
- Accessing healthcare & specialist services
- Practical support
Eligibility
Support for tenants who are experiencing difficulties within their private rented home including issues with setting up a new accommodation, dealing with domestic utilities, benefits.
Necessary liaison/communication between the tenant and their landlord or management agent, regarding rent or management problems.
Hours and Duration
8.30 am to 5pm Tuesday, Wednesday and Thursday
Referral Process
- Enquiries – Please phone with enquiries.
- Referrals – referrals should me made direct to the Tenancy Support Service via the Kettering Borough Council website https://www.kettering.gov.uk/forms/form/274/en/tenancy_support_self_referral_form
Referrals can be made by the tenant, their landlord or management agent, or other supporting agencies, providing the tenant agrees.
Further Information
- An appointment will be arranged which will include an introduction to the service and to determine how the support can be offered to a tenant.
- Appointments thereafter will be arranged either at the tenant’s home address or at the council offices, depending on the circumstances.
- The service offers a friendly and direct approach helping tenants to achieve sustainment of a tenancy and the confidence to be independent in the future.
VOICE (Victim Support)
CONTACT DETAILS
0300 303 1965
Mon, Wed, Fri, 8am – 6pm
Tues and Thurs, 8am-8pm
Sat, 9am – 5pm
VOICE (Victim Support)
Free and confidential service for victims, witnesses or anyone affected by crime living in Northamptonshire including:
- Victims and witnesses (adults)
- Children and young people (specialist therapeutic services)
Individuals do not have to report the crime to receive support. Our support can be emotional or practical. It is available to anyone suffering from any type of crime (including domestic abuse, historical crimes, sexual violence), no matter when and where the crime took place. Support can be face-to-face or over the telephone.
Eligibility
Anyone living in Northamptonshire. Crime does not have to be reported.
Hours and Duration
-
Office open Mon, Wed and Fri 8am-6pm, Tues and Thurs 8am-8pm, Sat 9am-5pm
-
Outside these hours call Victim Support’s Support line for free on 0808 16 89 111
Referral Process
Phone phone or email